RFL's new business partnership with CalAmp

Author: Admin Released: May 09, 2012 14:25

 

 

 

RFL has signed a UK distributor agreement with USA based radio equipment supplier, CalAmp .

CalAmp is a leading provider of mission-critical high value wireless communications solutions that enable anytime/anywhere access .

CalAmp services the public safety, industrial monitoring and controls, and mobile resource management market segments with wireless solutions built on communications technology platforms that include proprietary licensed narrowband, standards-based unlicensed broadband and cellular networks.

For more information go to CalAmp website or contact us on 01249 446500 or via e-mail.

RFL "Orchid" Ticketing System

Author: Admin Released: Oct 25, 2011 15:43

 

RFL is pleased to announce the launch of their Online Ticketing System. 

Using the new system, customers will be able to track and report faults, incidents, and request help online via any internet connected web browser. 

Key features & benefits:

- Ability to raise a new incident from any Internet enabled web browser
- Facility to add attachments to tickets to assist with rapid diagnosis
- Introduce a common policy for staff to raise support requests
- Track the progress of each ticket that you raise
- Leave feedback for RFL's staff on completion of each ticket
- RFL's on call staff are automatically notified of Emergency Tickets via SMS and email
- RFL's Customer Services staff monitor "active" incidents via a real time dashboard
- RFL proactively monitors response times and reports against agreed SLA's
- Customers, RFL's support staff and field engineers presented with a signle common view
 
This service is provided as an enhancement to existing Managed Service and Support Contracts.
 

If you would like more information on this service or are interested in deploying this system locally to support your own IT operations, email support@rflcomms.co.uk or call the RFL support desk on 01249 446500.

The ticketing system has been developed and deployed by RFL Communications in partnership with ISEEU Global ltd