Login Page
Report faults, Report incidents, Request Help online via any internet connected web browser to the RFL Support Desk via this online Ticketing System. Track Progress of your reqeusts online, want to get started then request a Customer Login.
Key features:
- Raise a new incident from any Internet enabled web browser.
- Add attachments to tickets to assist with rapid diagnosis.
- Add common documents for all of your staff to access (e.g. checklists).
- Track progress of each ticket you raise.
- Leave feedback for RFL staff on completion of each ticket.
- RFL Support staff are automatically notified of Emergency Tickets via SMS and email
- RFL Customer Service call centre monitor customer incidents via a real time whiteboard display
- RFL Customer Service proactively monitor contracts and report against SLA performance
- Customers, RFL Support Staff, RFL Field Engineers presented with a single common view
This service is provided as an enhancement to existing Managed Service and Support Contracts, please contact RFL Customer Services for a Customer Login.
New to RFL or an Existing Customer? Want to know more? Want to deploy this system in your business? - please contact us or call the support desk on 01249 446500.
